{"id":5521,"date":"2026-10-02T13:47:52","date_gmt":"2026-10-02T11:47:52","guid":{"rendered":"https:\/\/wacocoro.fr\/?page_id=5521"},"modified":"2026-10-02T15:56:37","modified_gmt":"2026-10-02T13:56:37","slug":"retours","status":"publish","type":"page","link":"https:\/\/wacocoro.fr\/en\/retours\/","title":{"rendered":"Returns"},"content":{"rendered":"<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"nm-block-heading wp-block-heading\">Returns<\/h1>\n\n\n\n<h2 class=\"nm-block-heading wp-block-heading\">Right of withdrawal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In accordance with the regulations applicable to distance sales, you have 14 days from the date you receive your order to exercise your right of withdrawal, without having to give any reason for your decision.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Wacocoro, we extend this period and accept return requests up to 30 days after you receive your order.<\/p>\n\n\n\n<h2 class=\"nm-block-heading wp-block-heading\">How to make a return<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before returning any item, please contact us at:<br><a href=\"mailto:contact@wacocoro.fr\">contact@wacocoro.fr<\/a><br>We will provide you with the return instructions.  <br>Items must be returned in their original condition, unused and, where possible, in their original packaging.<\/p>\n\n\n\n<h2 class=\"nm-block-heading wp-block-heading\">Return shipping costs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Return shipping costs are the responsibility of the customer, except in the case of a defective or damaged item, or an error on our part.<\/p>\n\n\n\n<h2 class=\"nm-block-heading wp-block-heading\">Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once the returned items have been received and checked, the refund will be issued to the payment method used for the order. Under the statutory right of withdrawal, the standard delivery charges initially paid will also be refunded in accordance with applicable regulations. The refund may be delayed until we receive the returned items or until you provide proof that they have been sent back.<\/p>\n\n\n\n<h2 class=\"nm-block-heading wp-block-heading\">Exceptions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Personalised items or items made to the customer\u2019s specifications cannot be returned under the right of withdrawal unless they are defective.<\/p>\n\n\n\n<h2 class=\"nm-block-heading wp-block-heading\">Damaged item or order error<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive an item that is damaged, defective or different from the one you ordered, please contact us at <a href=\"mailto:contact@wacocoro.fr\">contact@wacocoro.fr<\/a> , stating your order number and, if possible, attaching photos.<\/p>\n\n\n\n<h2 class=\"nm-block-heading wp-block-heading\">Standard withdrawal form<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can copy this form, complete it and send it to us by email at <a href=\"mailto:contact@wacocoro.fr\">contact@wacocoro.fr<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To Wacocoro,<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I hereby give notice that I withdraw from the contract relating to the sale of the following item(s):<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ordered on:<br>Received on:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customer name:<br>Customer address:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Date :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customer signature (only if this form is submitted on paper):<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Retours Droit l\u00e9gal de r\u00e9tractation Conform\u00e9ment \u00e0 la r\u00e9glementation applicable aux ventes \u00e0 distance, vous disposez d\u2019un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception de votre commande pour exercer votre droit de r\u00e9tractation, sans avoir \u00e0 justifier votre d\u00e9cision. Chez Wacocoro, nous prolongeons ce d\u00e9lai et acceptons les demandes de retour jusqu\u2019\u00e0 30 &hellip;<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-5521","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wacocoro.fr\/en\/wp-json\/wp\/v2\/pages\/5521","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wacocoro.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wacocoro.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wacocoro.fr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wacocoro.fr\/en\/wp-json\/wp\/v2\/comments?post=5521"}],"version-history":[{"count":6,"href":"https:\/\/wacocoro.fr\/en\/wp-json\/wp\/v2\/pages\/5521\/revisions"}],"predecessor-version":[{"id":5532,"href":"https:\/\/wacocoro.fr\/en\/wp-json\/wp\/v2\/pages\/5521\/revisions\/5532"}],"wp:attachment":[{"href":"https:\/\/wacocoro.fr\/en\/wp-json\/wp\/v2\/media?parent=5521"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}