Privacy Policy

Protection of your personal data

This Privacy Policy explains how Wacocoro collects, uses and protects your personal data when you browse our website, create an account, place an order or contact us.

Data controller

The data controller for personal data collected on wacocoro.fr is Shimamoto Solbes Yasuko, individual entrepreneur, trading as Wacocoro.

If you have any questions regarding your personal data, you can contact us at:
[email protected]

Data we collect

Depending on how you use our website, we may collect the following information:

– first and last name;
– postal address and delivery address;
– email address;
– telephone number;
– information relating to your orders;
– information relating to your customer account;
– communications with our customer service;
– technical data relating to your use of the website, such as your IP address, browser and information relating to cookies.

We do not directly store your full payment card details. Payments are processed by our secure payment service providers.

Why we use your data

Your personal data may be used to:

– process, prepare and deliver your orders;
– manage payments, refunds and returns;
– create and manage your customer account;
– respond to your questions and requests;
– ensure the operation and security of the website;
– comply with our legal, accounting and tax obligations;
– measure and improve the performance of the website, where the relevant tools are enabled in accordance with applicable regulations.

Legal bases

Depending on the processing concerned, we process your data on the following legal bases:

– performance of a contract, in particular to process and deliver your order;
– compliance with our legal obligations, including accounting and tax obligations;
– our legitimate interests, in particular to ensure the security of the website and improve our services;
– your consent where required, in particular for certain cookies, analytics or marketing tools.

Recipients of your data

Your personal data is accessible only to persons and service providers who need it in order to operate our business.

It may in particular be shared with:

– our payment service providers, including Stripe;
– our logistics and delivery partners, including Sendcloud and the carriers selected for your order;
– our hosting provider and technical service providers;
– competent authorities where required by law.

These service providers receive only the information necessary to perform their services.

Data retention

Data required for order management and invoicing is retained for the duration necessary for our commercial relationship and is then archived in accordance with applicable legal and accounting requirements.

Data used for marketing purposes is retained for the duration of the commercial relationship and may be kept for up to three years after your last purchase or last contact, in accordance with CNIL recommendations.

Certain information may be retained for longer where required by law.

Cookies and audience measurement

Wacocoro uses cookies that are necessary for the operation of the website, including for the shopping cart, customer account login, language selection and checkout process.

Other cookies or audience measurement tools may also be used to help us understand how the website is used and improve its operation.

Where required by law, these cookies are placed only after we have obtained your consent. You can change or withdraw your consent at any time through the cookie settings available on the website.

Your rights

In accordance with applicable data protection regulations, and depending on the circumstances, you have the following rights:

– the right to access your personal data;
– the right to rectification;
– the right to erasure;
– the right to restriction of processing;
– the right to object;
– the right to data portability;
– the right to withdraw your consent at any time where processing is based on your consent.

To exercise your rights, you can contact us at:
[email protected]

We may ask you for additional information where necessary to verify your identity.

Complaint to the CNIL

If you believe that your rights have not been respected, you may also lodge a complaint with the French Data Protection Authority (CNIL).

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure.

Changes to this Privacy Policy

This Privacy Policy may be updated to reflect changes to our services or applicable regulations.

Last updated: October 2026.